Learn how to lead through change and uncertainty with a human-centered approach. Discover three key leadership levers to help your team navigate uncertainty with clarity and confidence.

Frameworks for building a more customer centric culture, why customer centricity starts with improving employee health, and how to define and measure your customer benefit.

Wondering how to create lasting change in your organization? Here’s how to identify your change journey and three frameworks to get started.



It happens to the best of us. You’ve got a great idea and you’re excited to make it happen. But when you introduce this brilliant gem to the organization—wham! Up go the roadblocks. Obstacles to innovation can creep up when you least expect them.

How do you build the capacity for continuous innovation within a company? Bryan Walker developed a curiosity for this challenge, designing for change, as he was trying to figure out how to help organizations get new ideas out in the world. As a partner at IDEO, he leads the IDEO Design for Change studio and is an instructor in the upcoming IDEO U course, Designing for Change.

Learn how to use a systems map to visualize complex systems.

In our latest Creative Confidence Series Chat, Suzanne Gibbs Howard, Dean of IDEO U, chatted with Mathew Chow, Director of Organizational Design at IDEO San Francisco, about prototyping organizational change.

How to use stakeholders mapping to make people the catalysts for your change, how to turn change skeptics into champions, and how to surface insights about your stakeholders.

Why belonging is so important for organizations, how to uncover opportunities creating more inclusivity and connection, and tools and levers of design you can use to invite collaboration.

Why workplace friendships are important, what questions to ask to help deepen connections with coworkers, and how to think about fostering connection in a hybrid work environment.

Tips on creativity, empathy, and leadership in the workplace.

The business case for rituals, the key elements behind a ritual, and techniques and tips on how to design rituals in your own workplace.