In a special episode of our Creative Confidence Series podcast, IDEO U co-managing directors Suzanne Gibbs Howard and Coe Leta Stafford answered questions from our community of learners on how to overcome barriers to creativity at work with tactical examples, stories, and tips.

Chris Waugh, Chief Innovation Officer at Sutter Health, and IDEO U Dean Suzanne Gibbs Howard sat down to discuss how service design can radically and rapidly change the ways healthcare is delivered, making it more personalized and a better experience for patients.

How do you move past challenges, even when constraints are tight and solutions are elusive? It’s all about supporting rather than managing, and showing grit, resilience, and optimism, even after several rounds of prototypes, or the realization it’s time to start asking new questions. Here are four ways to maintain momentum as you address a design challenge.

In our latest Creative Confidence Series chat, Jocelyn Wyatt, Chief Executive Officer of IDEO.org, and Dean of IDEO U Suzanne Gibbs Howard discussed the unique challenges of designing for the social sector and how to apply advanced design thinking principles to manage multiple stakeholders and solve for complex issues.

Research shows that we view our future selves as strangers. There’s a disconnect between the objective truth that we will age over time and the ability for people to feel like their future self is a real person. Just as it’s imperative to build empathy for users when designing solutions to meet their needs, could we make better decisions by building empathy for our future selves? 

In our latest Creative Confidence Series chat, David Aycan, IDEO Products Managing Director, and IDEO U Dean Suzanne Gibbs Howard sat down to discuss how to effectively design for and implement change and ways to measure the impact of creativity in an organization.

In our most recent Creative Confidence Series chat, Charles Hayes, Executive Managing Director of IDEO Asia, and IDEO U Dean Suzanne Gibbs Howard discussed creative leadership and a changing culture of innovation in China.

We’ve all been there. Excited about a great idea and ready to run with it, but it gets squashed by the leadership team before it can ever see the light of day. So what do you do when the verdict on an innovative new concept is a no?

Keith Yamashita, SYPartners Chairman and Founder and instructor for our newest class From Superpowers to Great Teams, sat down with IDEO U Managing Director Coe Leta Stafford to discuss creative leadership and how great teams are built on a foundation of diversity, collaboration, trust, and self-awareness.

Journey mapping can be daunting. When considering a user journey, we recommend starting with what you know and using this as a spark to help you think creatively about what could be different. Often when designing services we tend to think only about the moment of interaction when the service happens, but it’s important think beyond that moment and consider the entire user experience well before or after the interaction. Here’s an activity to help you get into the mindset of designing for the entire user journey.

In our most recent Creative Confidence Series chat, IDEO managing director and Human-Centered Service Design instructor Melanie Bell-Mayeda and IDEO U’s Coe Leta Stafford shared stories and tips about how to use service design to bring more meaningful experiences to customers and organizations.