Frequently Asked Questions

What is IDEO U exactly?
IDEO U is an online school where anyone can unlock their creative potential to solve tough problems.

Who can enroll to take an IDEO U course?
Anyone who wants to be a more creative problem solver. All you need is a desire to learn. And of course, an Internet connection.

What happens if I can't complete a course before it ends?
We understand that things come up. There are no academic penalties associated with incomplete IDEO U courses. We do have a re-enrollment fee option available for the same course, however there are no refunds once you have enrolled in a course.

After the last day of the course, you will no longer have access to the videos or course resources. 

If you are interested in the re-enrollment fee option, please email your request to

How do I sign up and pay for the course?
To enroll in an IDEO U course, visit our website at You'll need a credit card for course payment via our secure payment system or PayPal. Registration should be pretty seamless, no matter where you might be in the world.

How come I paid but still can't log in or see the course? 
Once payment for your purchase has been processed, you will be receiving an order confirmation email. Shortly after, you will receive a Welcome Email containing your IDEO U username (email used to purchase the course) and temporary password. If you don't receive the password, no worries! You will need to reset your password to gain access to the course.

How can I get a payment receipt to submit to my company for reimbursement?
After order completion you will automatically receive a detailed payment invoice that includes the following information:

Does IDEO U allow for team or group enrollment?
Each learner needs to purchase their own account. We currently do not have an automatic system in place to allow for group enrollment at checkout. If you need to enroll a group of 5 or more team members, please email your request to and we will help you complete a group purchase. 

Can I access IDEO U courses on my smartphone or tablet?
Yes, you can take our courses anywhere with you! IDEO U is built to work on most mobile devices.

Can I download the videos to save on my device?
Unfortunately not. Our videos are only available to access when you are logged on to IDEO U.

What languages are IDEO U courses offered in?
Right now, IDEO U courses are only offered in English. We hope to add more languages in the future, so be on the lookout!

A course that I am interested in has already started. Can I still enroll?
We close enrollment shortly after the course starts to allow enough time for each learner to finish the course. Keep in mind that all IDEO U courses are self-paced during the published course dates, meaning you can tackle the assignments and watch the videos when it suits your schedule. Each course has a set start and end date, so be sure to check that you have enough time to complete the course during this allotted time before enrolling.

What times and days are classes held?
You don't have to login on specific days and times! The courses are designed to be flexible and self-paced during the set course dates. This means you can watch the videos, complete the assignments, and participate with the community whenever it is most convenient for your schedule. The only time-specific part of a course is when there are online office hours with instructors and community managers.

How much time will I need to commit to the content in order to succeed in the course?
Our courses are self-paced during the published dates. We offer a recommended weekly lesson plan, but ultimately you decide how much time you want to invest based on your goals and schedule. Below are some examples of possible time requirements:

When are my assignments due?
Courses are designed to be completed at your own pace during the course dates. We will offer recommended due dates throughout the course to help keep you on track, but they are not mandatory deadlines and ultimately everything is due at the end of the course. We suggest starting the course the day it opens and doing one lesson each week.

Will I be able to take the same course again in the future?
You are welcome to register for the same course (provided we are still offering it) as many times as you like, though you would have to pay a re-enrollment fee each time.

Once I complete an IDEO U course do I get a certification?
Yes! If you complete all lesson quizzes and submit your final project by the course close date, you will receive an IDEO U Certificate of Completion which can be displayed online (e.g. LinkedIn, Facebook, and Twitter)

Who do I talk to if I have a question during the course?
Our IDEO U Teaching Team! You can reach out to them on your course's discussion boards. We also encourage you to reach out to the student community to hear others' ideas. Of course, you can always drop us a line at

What's the best way to learn about what's happening at IDEO U?