Design Thinking Resources

Design thinking is a process for creative problem solving that starts with people and their needs. Anyone can use it to tap into their creative potential and grow relevant skills for the modern workplace. Explore tips from experts, real-world case studies, and quick activities to help you begin to learn and apply the skills and mindsets of design thinking to your work.

Case Studies: The Impact of Design Thinking

Design Thinking Frameworks

  • Desirability, Feasibility, Viability

    Design thinking brings together what is desirable from a human point of view with what is technologically feasible and economically viable.

    • Desirability: What makes sense to people and for people?
    • Feasibility: What is functionally possible within the foreseeable future?
    • Viability: What is likely to become part of a sustainable business model?
  • The Creative Process

    The creative process contains multiple cycles of iteration, and with each phase, a team moves closer to a refined solution. Divergent and convergent thinking move a team from one iteration to the next. In divergence, teams go wide to find insights and generate new ideas. In convergence, teams narrow their focus by refining ideas and synthesizing information.

  • Empathy Maps

    Empathy mapping can help you take what you learn from observing human behavior and come away with real insights. Place observations about what people do in the lower-left quadrant (using one post-it per idea), and place observations of what people say in the upper-left quadrant. When you run out of observations on the left side, fill in the right side by inferring what people think and what they feel. Try to draw some insights or conclusions from what you have written down and shared.

The Phases of Design Thinking

We teach the phases of design thinking as linear steps, but in practice the process is not always linear. Some of these steps may happen several times, and you may even jump back and forth between them. Moving through the phases of design thinking can take you from a blank slate to a new, innovative solution. 

Design Thinking Resource Library

Here you’ll find everything from free design thinking toolkits to online design thinking courses to help you apply these skills and mindsets across your work, team, and organization.