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Posts tagged "empathy"

How to Work like a Human

The sad truth is that working life can often make us put on an armor that hides our own humanity and distances us from that of our colleagues. And when we lose touch with our humanity — when we replace empathy with efficiency, when we get curt instead of curious — it’s a surefire way to get stuck.

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6 Tips from IDEO Designers on How to Unlock Insightful Conversation

Having recently joined IDEO, I was fascinated by the way design researchers can enter any situation, and instantly make people feel at ease. They can interview anyone, from wounded veterans to wedding planners, and encourage them to open up and share their unfiltered opinions. 

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